Effective Date: 5th February 2025

At TIDE CART, we strive for customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Products must be returned within 30 days of purchase.

• Digital products and services are non-refundable, except in cases of technical issues.

2. Refund Process

• Contact our support team at contact@tidecart.com with proof of purchase.

• Upon approval, refunds will be processed within 7-10 business days to the original payment method.

• Shipping fees are non-refundable.

3. Exchanges

We replace defective or damaged items. Email us within 7 days of receiving the product.

4. Non-Refundable Items

• Gift cards and downloadable software.

• Personalized or customized products.

5. Contact Us

For any refund inquiries, reach out to contact@tidecart.com.